Patient Safety and Quality

Patient Safety and Quality


Panch Day Surgery Centre is due to open in September 2015 and is in the process of becoming certified to ISO 9001:2008 Quality Management standards and the National Safety and Quality Health Service (NSQHS) interim standards for new facilities. Certification is an important driver for safety and continuous quality improvement. Through certification,

Panch Day Surgery Centre is able to assess our level of performance in relation to established National and International standards and to implement ways to continuously improve.

Panch Day Surgery Centre strives to meet all responsibilities by establishing a solid strategic leadership in safety and quality.

Panch Day Surgery Centre has established a clinical governance framework to minimise risk to its customers and continually monitors and improves quality of care its services. This is achieved by:

  • Consumer participation;
  • Reviewing clinical effectiveness;
  • Measuring the effectiveness of our workforce;
  • Identifying and managing risk;

Panch Day Surgery Centre is dedicated to providing the highest level of care to our patients through meeting the National Safety and Quality Health Service standards. This is achieved by establishing policies and procedures, staff education and training, and conducting internal audits to identify opportunities for improvement in the following areas:

  • Infection prevention and control;
  • Medication management;
  • Patient identification and procedure matching;
  • Clinical handover;
  • Skin integrity;
  • Clinical deterioration;
  • Falls.

Patient Privacy

Panch Day Surgery Centre has developed a patient Privacy Policy to outline how Panch complies with its confidentiality and privacy obligations. Panch Day Surgery Centre is a health care provider and is therefore required, by law, to comply with the Federal Privacy Act 1988 which incorporates the 13 Australian Privacy Principles (APP’s) as well as relevant state Acts relating to the handling and management of health records.

The Panch Privacy Policy is available to patients to inform them of our policies on management of personal information.

Patient Rights

Panch Day Surgery Centre has adopted the Australian Charter of Healthcare Rights, which is provided to patients to ensure that they are aware of their rights and responsibilities.

Read the charter in English
Read the charter in another language or listen to audio